The Engine is Red | Account Manager
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Account Manager (Full Time), Minneapolis or Santa Rosa
We’re looking for an organized, solution-focused Account Manager to foster strong client relationships and partner with the Creative Director to co-lead an internal creative team of designers, writers, and developers. In this role, you’d be responsible for:
-Acting as an ally to your clients by preparing, setting, and maintaining healthy expectations, mitigating surprises, and adjusting for project variables on a daily basis
-Setting your creative team up for success by clearly communicating project goals, crafting a roadmap for project success, and clearing obstacles that stand in their way
-Building trust with your clients through empathy and transparency
-Keeping long-term goals in mind while making quick and detail-oriented decisions to keep projects moving forward
-Prioritizing and re-prioritizing efforts in order to provide both client and creative teams with the best possible process, experience, and outcome
-Meeting with your creative team and clients multiple times per week to identify and align on goals and expectations
-Drafting contracts and hiring freelancers
-Ensuring a positive client experience
-Budgeting and reporting
-Owning business leads
THE REQUIRED TRAITS
Strategic: The ability to act strategically in how, when, and with whom they share valuable client information
Collected: The ability to work under the pressure of deadlines and prioritize the important deliverables while maintaining a positive and solution-focused attitude
Empathetic: The ability to understand the experience of your clients and your team
Strong communicator: The ability to effectively and engagingly convey ideas, situations, and messages across verbal and written communications
Resourceful: Exhibit the skills and talents of the team and allocate resources to capacity and identify gaps in project needs, while bringing an understanding of the goals, context, and possible outcomes of an effort to enhance effectiveness and avoid challenges
Facilitator: Possess the skills to lead client communications and deliver feedback, ensuring the client’s voice is heard in all project communications
Organizer: Can efficiently plan, anticipate needs, and manage workflow on the project management side
THE REQUIRED QUALIFICATIONS
2 - 5 years of creative agency or account management experience
A Bachelor’s degree in advertising, marketing, business, communications, or a comparable area of the study strongly desired, but not required
Industry knowledge with an understanding and awareness of the landscape, trends, and players within the advertising/creative industry
THE REWARDING COMPENSATION & BENEFITS
We offer competitive salaries, a healthy benefits package (medical, dental, vision, and life), 401k with matching, PTO (vacation and sick time), and a generous holiday schedule. We are a profit-share agency, dispersing up to 20% of total agency profits to the team each quarter. Each year we strive to improve our offering and take care of our team.
THE ENGINE IS RED
The Engine is more than an integrated creative agency, we’re a tribe of creators and strategists, builders and collaborators, learners and students. Since 2009, we have built a reputation for collaborating with our clients to push the boundaries and create inspiring work.
We believe the best work comes from an empowered and independent team, free to drive their projects in their own way. We trust each other - knowing each of us is talented, honest, and dedicated. We believe life outside of the studio is a deep source of inspiration, rest, and drive.
Our clients range from Fortune 500 companies to start-ups, regional players, and non-profits—from wine and food to energy and biotech. While media and industry vary, they share a set of values: a strong drive to break through and create something new, and a desire to work deeper with their agency.
This is not a sales position. As an agency, we strive to build our reputation and relationships through strong work, powerful results, and concierge-level service to our clients, not through persuasion or sales techniques. There will be no commission or cold calling.
The Engine Is Red is committed to creating a diverse and welcoming workplace with opportunities for all. BIPOC, women, marginalized communities, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply